How NextChance works
We buy used devices from business fleet upgrades, carrier returns and customer trade-ins. Every one goes through the same process before we list it.
Inspect
A 64-point test covers display, touch, battery, cameras, microphones, speakers, ports, buttons, sensors, Wi-Fi, Bluetooth and cellular.
Wipe
Certified data erasure removes everything from the previous owner. Activation locks and accounts are removed and verified.
Repair
Batteries below 85% health are replaced. Faulty screens and parts are swapped for quality replacements.
Grade and ship
We grade the cosmetic condition, clean and sanitize the device, and ship it free with tracking.
Condition grades
The grade describes appearance only. Function is identical across all grades.
Excellent
No visible wear when held at arm's length. May show very faint marks under direct light.
Good
Light scuffs or small marks on the body. The screen has no scratches you can see when it's on.
Fair
Visible scratches, scuffs or small dents on the body, and possible light screen scratches. Fully functional.
Warranty and returns
Every device is covered for 12 months from delivery. If it stops working the way it should, we repair it, replace it with the same or a better device, or refund you.
Changed your mind? Return any device within 30 days of delivery for a full refund. We email you a free return label.
Contact supportWhat does the warranty cover?
Hardware and software faults that happen with normal use: battery, screen, ports, buttons, cameras, speakers and connectivity. Accidental damage and liquid damage are not covered.
How do I start a warranty claim?
Log in, open the order and choose "Start a claim," or contact us. We reply within one business day.
Are accessories original?
Chargers and cables are new, certified-compatible accessories. Original packaging is not included unless listed.
Where do you ship?
We ship free to all 50 US states. We don't ship outside the United States yet.