Privacy Policy
Last updated: October 1, 2026
This Privacy Policy explains how MYD GROUP LLC, operating NextChance at nextchance.co ("we", "us"), collects, uses and shares personal information when you use our website and services.
1. Information we collect
Information you give us: name, email address, phone number, ZIP code, state, shipping and billing address, account password, order and trade-in details, and messages you send us.
Information collected automatically: IP address, browser and device type, pages viewed, referring pages, and similar usage data collected through cookies and similar technologies.
Payment information: payments are processed by our payment provider. We don't store full card numbers.
2. How we use information
We use personal information to create and manage your account, process orders, reservations, returns, warranty claims and trade-ins, ship products, send service and account notifications, respond to your questions, prevent fraud, improve the Service, and comply with legal obligations.
3. How we share information
We share personal information only with service providers that help us run the Service (such as payment processors, shipping carriers, hosting, email and SMS delivery providers), who may use it only to provide services to us; when required by law or to protect our rights; and in connection with a merger, sale or transfer of our business. We do not sell your personal information.
4. Text messaging
If you give your express consent by checking the SMS box, we use your phone number to send recurring automated service updates and account notifications, such as order, shipping, trade-in and account security messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, or email our support team at hello@nextchance.co. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is our SMS delivery providers, which process your number solely to deliver messages you have agreed to receive.
5. Cookies
We use cookies that are needed to run the site and keep you signed in, and analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; some features may not work without them.
6. Data retention
We keep personal information for as long as your account is active and as needed to provide the Service, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements.
7. Security
We use administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
8. Your choices and rights
You can update your account information at any time and opt out of text messages by replying STOP. Depending on where you live, you may have rights to access, correct or delete your personal information. California residents should see our CCPA Notice. To make a request, email our support team at hello@nextchance.co or use the details below.
9. Children
The Service is not directed to anyone under 18, and we don't knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy. The date at the top shows when it last changed.
11. Contact
MYD GROUP LLC
777 Brickell Ave #500-9631, Miami, FL 33131
Phone: +1 (502) 241-2003
Support email: hello@nextchance.co